Coronavirus Memo

To: Our Valued Customers

Subject: COVID-19: Keeping Our Workplace Safe

As global concern about the current COVID-19 outbreak grows, we're doing our best to keep everyone healthy and safe in our facility while also minimizing potential disruptions.

We're closely monitoring the situation and know that misinformation and fear can spread more virulently than the virus itself, and we want to discourage false information from circulating. If you're looking for trusted, up-to-date information, we recommend visiting the specific coronavirus websites of the CDC or the WHO.

We understand the current outbreak is worrying, and we want to take a moment to share the ways we can all help keep the workplace safe, as well as the steps we'll take as an organization if and when necessary.

Since the virus is highly contagious and there's currently no vaccine, we all need to: 

·         Stay home if we are sick

If you experience cold, flu-like symptoms, or simply a running nose, please stay home. Because the coronavirus produces cold-like symptoms in 80% of infected individuals, it's important to remain at home when ill regardless of how mild your symptoms are. If you have a fever over 100 degrees, please stay home for 14 days to ensure you have not contracted the coronavirus.

·         Refrain from visiting our dealership after travel to an infected city or high-risk country

Please do not come into our dealership for 14 days if you've visited a city with a confirmed case of the virus, whether the trip was business-related or for personal travel. Additionally, if you've visited any city - with or without confirmed cases - in the countries of China, South Korea, Italy, or Iran, please refrain from entering the workplace for 14 days.

·         Stay home if you've had contact with a potentially infected person 

The virus spreads easily from person to person. Please stay home for 14-days if you've had contact with a confirmed case or potentially infected person. This includes persons returning from high-risk countries.

o    Proper cough and sneeze hygiene

Cover your nose or mouth with a tissue or your elbow - not your hand - and discard the tissue immediately after. Wash your hands thoroughly with warm water immediately afterward.

·         Wash your hands regularly

Proper hand washing remains the best way to prevent transmission of the virus. Wash your hands after using the restroom, touching your face, eating, drinking, coughing, or sneezing, and at regular intervals throughout the day. Use warm soapy water and wash your hands for at least 20 seconds, or the time it takes to sing "Happy Birthday" twice. Alternatively, alcohol-based hand sanitizer is effective as well.

·         Stop touching our faces

Fomites - objects that we commonly touch - are the main way the disease is spreading. Reduce the chance of transmission from a fomite, like a doorknob, by keeping your hands away from your eyes, nose, and mouth.

·         Rely on virtual communication when possible

In an effort to cut down on human-to-human contact, we will encourage our communications to be over the phone whenever possible versus face-to-face communications.

·         Get the flu vaccine

Healthy individuals are less susceptible to contracting the coronavirus. Keep yourself healthy by getting this year's vaccine.

In turn, the measures we're taking as a company will be:

·         Increase supplies of sanitizer wipes

We'll ensure our dealership has ample sanitizer wipes.

·         Increased cleaning of all work stations and customer areas.

All employees are to wipe down their workstation, including, but not limited to: phone, keyboard, light switches, desk space and nearest door handle every hour. Additionally, more frequent cleaning and building sanitation actions will be taken.

·         Mandatory Sanitizing of all Steering Wheels and Door Handles of all Customer Vehicles.

All employees are to wipe down both the steering wheel and door handle of every customer vehicle prior to entering any customer vehicle.

·         Provide ample hand sanitizer and tissues around the dealership.

Please cough and sneeze into tissues and immediately discard them. Use hand sanitizer after coughing, sneezing, touching your face, and regularly throughout the day.


·         Limiting Visitors

We will temporarily not be entertaining any vendor visits. Additionally, we ask that all employees refrain from any personal visitors on the premises that are not immediate business customers. We also ask that our customers limit their visits to two persons or less in order to decrease the volume of exposure in our facility.

·         Conducting Business Operations via Phone or Online Whenever Possible

We encourage all business transactions communicated via phone and email whenever possible.


·         Keeping all staff distanced a minimum of six feet apart

In an effort to slow the spread we are mandated all staff work stations be set up a minimum distance of six feet apart from one another.


·         Encouraging Service Drop Offs

We encourage service customers to utilize our mounted key drop box as a means to limit person-to-person contact. If you have a scheduled service visit, or have a vehicle concern, we kindly ask that you would drop off your keys in our sealed service key drop box with the accompanying identifying envelope provided so that we can take care of the concern of your vehicle while limiting person-to-person contact for our staff and all service customers.



Of all these measures, we cannot stress enough the importance of staying home when you're sick. Please do your part to keep everyone safe and healthy by refraining from coming into work with symptoms even if you "feel fine."

Thanks for your continued support in this uncertain time.